سياسة الاسترجاع
At Bagzawy, we want you to be happy with your purchase. If you are not fully satisfied, you may request a return or exchange under the following terms:
-
Timeframe: Returns and exchanges are accepted within 7 days of receiving your order.
-
Product Condition: Items must be in their original condition, unused, and with the original packaging and invoice.
-
Proof of Purchase: A valid invoice is required for all returns and exchanges.
-
Defective Items: In case of a defect, customers must provide a clear photo of the issue.
-
Shipping Costs:
-
Customers are responsible for return and exchange shipping costs.
-
If the product is defective, we will cover the shipping charges.
-
-
Refund Method: Refunds will be issued in cash, the same way the payment was made upon delivery.
-
Process: To start a return or exchange, please contact us by email at bagzawy.eg@gmail.com. with your order details.